Ralf Weiser's Blog – Shake Up Your Snow Globe! ©

Stop doing, shake your globe, ponder, dream, start reaching your full potential – live on purpose and do it with a smile!

Archive for the category “branding”

1 easy step away going from hug to hope


1 easy step away going from hug to hope 

While in Manhattan NYC today we made a quick stop at the Starbucks near Union Square and one of the baristas took my breath away. She saw my daughter and I waiting in line for our food and drinks and I gave us a big smile. Then she gave us a huge hug (here is another worthy read about hugs). It was totally unprovoked, genuine and came from the bottom of her heart. I was so moved by this that my eyes started to leak a little. Here I was totally consumed with the many – too many – tasks and things to do and check off the list. Work, family, and so many other extra curricular activities had put me under a lot of stress. Success draws more and more attention and activities for sure. I just did not feel good about it at all today. And yet, this one hug pumped huge amounts of hope and energy back into me.

Despite all the political hubbub and also the many nasty things that happen every day we are a good People – there is hope and all we all need to do is showing a little of that to our fellow woman and man. Pay it forward and give someone a good old-fashioned hug. It can make a huge difference in someone’s life – it did for me. From bad day to hope that is all that it may take.

Ralf

United Airlines and how to kill your brand with bad customer service in three easy steps


United Airlines and how to kill your brand with bad customer service in three easy steps 

We supposedly live in the land of customer service. Worry-free shopping of products and services is the mantra. What really happens is most often totally horrific customer service when things do not quite go the “standard” and “normal” way. Last night United Airlines forcibly removed a passenger from a plane on flight UA 3411 trying to make room for United personnel on an overbooked plane. It was a horrific scene recorded by many on their cell phones. Just two weeks ago the same airline barred two teenagers from boarding a plane due to them wearing leggings. Then who has for instance not seen the little video clip of “United Breaks Guitars”? More than 14 million views for this little ditty all because United Airlines was particularly ignorant listening to Dave Carrol’s request for getting his guitar repaired or replaced.

United is doing everything to kill their brand’s reputation. Treat your customer as a second or third class one. Perhaps he will get the message that he is just wasting his time and will thus just go away. Killer move! They appear to have totally lost the focus as to who pays their bills. It’s the customer stupid. Is that the best an airline of this kind of magnitude can do? Top management seems to totally forget that customers choose with their clicks – and they do not need to ask for permission. They will just not show up anymore. Let’s hope they will learn their lesson well.

Ralf

How do we sense this? Hidden expression of power


How do we sense this? Hidden expression of power Puzzled

A while back I got a call from a good friend of mine. We talked about the things we would like to achieve next – our life goals. I was not so sure that could pull it off when she shared with me that she thought that I could do anything I would set my mind to: “The very first time I met you, I could sense that you have an unbelievable power and force.” For starters, I was very thankful for her kicking me in the rear for doubting myself. After all, believing in yourself and realizing your full potential is what I believe in and it is something that I am trying to let others ponder too.

More profound though, I was taken aback about the mere fact that someone could sense power and / or force. Huh? How in the world does this work? I thought about the many people I am blessed to meet. Very often I can sense that there is something special about them. I catch myself thinking that I should really make an effort to paying attention to what they have got to say. There may be a certain calmness that “oozes” out of them. They may share a sense of substance and competence without as much as saying a word.

So here is the puzzler part for you: How do you tell that someone has these powerful attributes? Is there something physical that you can pick up on? Is it something they say? Is it how they say it? What makes you want to hang out with them? What are the non-verbal clues that you can sense?

I would love to hear back from you. If for nothing else I would like for you paying attention to what your thoughts are next time you meet such a special person.

Ralf

The truth makes for short sentences


The truth makes for short sentences

Sharing this vital nugget with someone I consider a key mentor caused for him to mention how profound this is. To me it is a reality that I have aspired living to at work as well as in any social setting. Just look at any toxic work place and you will see that openness, transparency, and integrity are not easy to come by. Hidden agendas, jockeying for positions, everything is always portrayed to be a success, and so many other alarm signals should tell you to get out and away from an organization like it. Have you ever noticed that correspondence telling you why stuff went wrong is typically long and verbose?

Now look at examples in work and social settings are based on honest feedback and everyone has the courage to speak their truth no matter how inconvenient it may be. Makes for short conversations, right? Compare that to the #dieselgate nonsense that Volkswagen is going through right now. Explanations as to how this could have happened are long and complex. Remember the movie “A few good men” from which the above movie clip is from? Bottom line is that life is too short to get tangled up in stuff like this. It is stressful and no one comes out a true winner. Stick to the honest truth letting you meet every person at eye level. Enjoy the experience of creativity to just start flowing out of everyone.

Ralf

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