Here you are and the economy is still going strong and you need more folks helping you with the additional work. You interview and review like crazy, the candidates you meet are great and you make offers, yet they take other offers instead and you are in pain. You spend excessive amounts of time interviewing and recruiting and your other folks remain overworked and stressed out. You are stumped. Now what?
The problem may lie right under your nose: It typically is your own organization and how you present it during the interview, but more so how your candidates get to perceive you and your company that lets them ultimately decide against you. The following is a list with almost certain interview killers where you will lose even the most desperate candidates:
The candidate gets the feeling that he will be working in a toxic working environment. Symptoms: Your people do not interact with the candidate genuinely or sincerely. The conversation during the interview does not flow and appears not to be candid.
More than two bosses: The future immediate supervisor holds the interview, but the candidate feels that there is somebody else really in charge. Symptoms: During the Q&A the supervisor rarely says or asks anything, or the supervisor is being interrupted constantly by another interviewer constantly.
The candidate first interviews with senior manager(s) and at the time of a second interview are not part of the panel. It leaves the candidate confused and questions the future working environment.
The interview process is not explained and appears to be uncoordinated. This may include but is not limited to scheduling mistakes, not having a clear schedule by which you will need to have hired someone, unclear / uncertain question set, no schedule or process for follow up questions. Bottom line: There is a lot of uncertainty.
The candidate interviews for a job that he feels like he did not apply for. This is a symptom of not having done your homework with a clean and very descriptive job description, no KSA (Knowledge, Skills, Abilities) available. This breeds immediate uncertainty and distrust.
You do not have a hierarchical and functional organizational chart that you can show or at least explain to your interviewee. Worse would be if you cannot explain the processes as well as the inputs and outputs of the position and its stake holders surrounding this position.
You do not have a question catalog based off of the KSA and job description as well as dealing with the cultural fit. Symptoms: You stumble through questions that you need to think through while you interview the candidate. That leads to lack of focus and you talking more than the candidate, but he is left to wonder about you and the organization.
You do not have a second or third interview with the candidate set up as a panel interview where you have future stake holders and at least one subject matter neutral employee help interview the candidate. Now the candidate only has a chance to meet one person. Having a panel interview provides many important clues to the candidate as to what working together might look and feel like.
The interviewee is not treated nicely while waiting at the lobby. Do not laugh or discount this one. How your employees talk about your organization and how they treat the candidate is treated when coming in and while she waits will immediately put a permanent lower score and doubt into the mind of the interviewee.
Do any of the above scenarios sound familiar to you? You may be surprised to find no pay or benefit package related issues here even though you may hear that exactly those supposedly led the candidate to decline your offer. That may or may not have been the issue. You will need to raise your emotional intelligence antennae and scan for deeper rooted issues.
How do you get out of these potential issues is as simple as turning weaknesses and threats around from SWOT excercises: You take them and turn them around and make strengths and opportunities out of them. This is best done with internal resources as this becomes more organic and self-sustainable. Do something now!