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Stop doing, shake your globe, ponder, dream, start reaching your full potential – live on purpose and do it with a smile!

Archive for the category “self-confidence”

7 powerful ways to get you out of just drifting through life


7 powerful ways to get you out of just drifting through life pablo

Photo credit: Pablo by Buffer

Do you catch yourself drifting through career and social life? Are you upset with where you are in life? Do you feel like you do not have any energy for anything? Worse yet, do you feel like you have no plan how to get out of this because you have no inspiration? Please find below 7 items that will help jump-start your creativity engine and all you need to do is start making a plan. Do not wait until you enter a full-blown midlife crisis.

  • Mentors and coaches: A true mentor and coach listen to you and provide you with a lot of insight about yourself. They tap into the power that resides within you and ironically enough they inspire you with the ideas and thoughts that largely originated from your brain. Cool stuff; get a coach or mentor.
  • Successful people: Let me clear up right from the get go what I mean by successful. Success to me is when someone masters something and to the outsider the most difficult stuff looks easy when this successful person does it. Money follows this success almost automatically. They are sustainably successful as they take care of themselves and strive for living a balanced life. Most of all really successful people help other people to succeed as well. They are really inspirational folks.
  • Quotes: Really cool quotes are short and convey simple and complex material and manage breaking them up into bite size pieces. Right after reading them you feel empowered and almost dumbfounded how simple some challenges are when viewed and articulated by really successful people (see description above about successful people).
  • Situations: Some situations are really challenging and once you have mastered them they can be really inspiring – because YOU went through the whole experience yourself, you learned from it, and you know how to do them even better next time. Journal about this so you can read and go over your lessons learned whenever you need that.
  • Art, film, theater, and music: Nothing inspires quite like the aforementioned media. You get to experience all sorts of situations, people, situations etc in one spot and you may not even have to move an inch. Let your mind freewheel and take advantage of the new thought patterns that come your way.
  • Free time and vacation: Experiencing other locations, cultures, religion, people, etc through going to different places is another form of seeking inspiration. All you need is an open mind for all the different experiences along the way to and from your leisure activities and travels.
  • Faith and spirituality: A little (the more the better) solitude can go a long way for your intellect listening to your deeper connection to the divine and to your purpose. Nothing is more inspiring when you hear your own voice and you get the clarity you have been looking for. Your faith and spirituality can really help inspire yourself and others.

Isn’t it fascinating how many different ways of seeking inspiration we can tap into? If you have a few more ideas about inspiration and where you get it from I would love for you to share it with me. Too many folks seem to be running with their inspiration tanks on empty and with no sails set on your boat. That is no way to how to live your life.

Ralf

9 sure fire way to providing bad customer service


9 sure fire way to providing bad customer service Smaller FB

You pick up the phone, call the customer service hot line and anything after someone or something picking up the line at the other end goes downhill from there. Sound familiar? It should. Even though we live in one of the most service oriented countries experiencing truly great customer service is the exception more so than the everyday occurrence. If you are the customer support team leader or the entrepreneur who is the ultimately responsible for everything including after sales than the quick cheat sheet is for you.

Sure fire ways of telling that you or your organization is delivering below average customer support:

  1. Your customer support folks have responsibilities, but they have no or unknown authority over making things right for the customer.
  2. The warranty or freebie account/ project review process entails a personal line item by line item review through either management or the CFO.
  3. Your business plan does not allow for or plan on warranty and freebie costs (service or products that you give away even though you could have fought the claim). Does your sales price account for having to be able to offer hassle free service?
  4. The word “policy” is uttered in front of customers.
  5. Your support folks are eagerly telling your customer what they cannot do – instead of what they will do.
  6. You have an automated phone attendant instead of a live person. Worse: you have a system that lets the customer enter his product/service/personal info and by the time you speak with a real person you need to repeat this again.
  7. Really bad: you do have a live attendant, but he/she picks up the phone immediately asking the customer if he can hold just to be put on hold and not waiting for an answer.
  8. There is no complaint or feedback management system. If you do not have the awareness, how are you ever going to improve anything?
  9. Your accounts receivable department is sending out overdue and collection agency threat notice out without first letting your sales or customer support departments review the case(s).

If any one or more points apply to you then you really have some work cut out for you. You want to know the fix? Two action items lie ahead of you. For one listen – really listen – to your own people. They have the best answers already in their heads. Start with the weak points that you uncover and turn them into opportunities. That would be the best way to turn a desert into an oasis.

Ralf

Focus on the boulders along the stream and you will surely hit them


Focus on the boulders along the stream and you will surely hit them Ralf a

Sounds counterintuitive but it makes sense: Picture yourself in a canoe going down a small stream and around a bend all of a sudden you see a bunch of boulders directly in your current path. You paddle like crazy and you focus all your attention on the boulders in trying avoiding them. Guess what? You just doomed yourself because you will surely hit them straight on anyway, because you trained your brain to lock in on the rocks – and not where you should have gone.

Anyone playing golf, soccer, football etc gets to use this concept. Getting the ball hitting the target works best when you imagine the ball in the place where it needs to go. Now reflect upon your social and work life. What and where are the boulders that you have your eyes set on? Do you want to hit them? Flip this around by pondering and imagining a desired and positive outcome for yourself. Voila! You have reset the clocks and can now tap into the power of intention.

Ralf

Do you like a challenge: Can you name 15 people you admire?


Do you like a challenge: Can you name 15 people you admire? Ralf a

In this time where the news are packed with more depressing than uplifting content I invite you for something more inspiring. Name 15 People you admire. They may be living people or figures from history. Think of why you look up to them. If they are living try touching base with them and make sure to let them know how much they mean to you.

Here’s my list:

  • Martin Luther – German cleric, leader of the Reformation
  • Mahatma Gandhi – Indian social activist instrumental in India’s becoming independent from Britain; “Be the change you want to see in the world.”
  • George Washington – American revolutionary war Commander in Chief and first President of the United States of America
  • Abraham Lincoln – Civil War era President of the United States of America
  • Helmut Kohl – Former German Chancellor, he held the key to Germany’s reunification and unified Europe
  • Martin Luther King, Jr. – American cleric, civil rights leader, social activist.
  • Peter Strople – The most connected man in America with a heart of Gold.
  • John O’Leary – The most inspiring man in America
  • Herbert Grönemeyer, German song writer and actor “Das Boot”
  • Muhammad Ali – American Boxer, sometimes down but never out
  • Brendon Burchard – From a second chance in life to a training expert he is helping so many people start a coaching and teaching career
  • Katrin S – My sister. Much like Muhammad Ali she is about as tough as they come when facing challenges life keeps throwing at her
  • My Granddad and Grandma – I know no one who was fairer and more giving than these two folks
  • My mom – No matter how much misery she endured she always mustered a smile and kept helping others
  • My kids – They advocate for themselves and do so much to help serve other people

This is more difficult than you would think at first. Once I got started I could think of more and more people whom I all genuinely admire.

Happy pondering!

Ralf

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