Chances are that you are just like me traveling a lot. Especially air travel is more often absolutely no fun. Many people do not handle delays, and stressed out airline folks well at all. When the weather turns bad like it did this week and flights are canceled en mass, there were a few raw emotions. Don’t just take my word for it. Check out motivational speaker and professional road warrior John O’Leary’s frequent encounter of this here (More details).
What is fascinating to watch are two basic ways dealing with this malady. While once again sitting at Philadelphia International Airport waiting for an Atlanta bound flight to take off, first one flight got cancelled and then the second one also got totally cancelled. One set of folks – unfortunately the majority – was groaning and moaning and even quite a few expletives were muttered loudly. Yikes, the griping went on and on. It was miserable just having to listen to these folks.
Meanwhile the other group of travelers got busy dealing with the situation and got going again right away seeking new flights. It was very clear to see that the folks who were much more positive got going faster and they got a lot farther too. I got myself on a flight the next day. Just smiling at and treating the check-in agents, security folks, and most of all the flight attendants nicely got me to and from Atlanta without grief. In fact, I got through security more smoothly. On board I got a better seat, a whole drink (instead of just the cup), a heck of a snack. In all I was treated so much better because I sincerely treated my counterparts nicely.
Just think of folks that you have observed yelling at customer service folks. Did being nasty really get them farther in the long run? If you want to be a beacon then your light must shine. When your light shines bright and you manage a smile no matter what comes your way, then you are a true beacon for others.